Explore Virgin Atlantic Flight Delay Compensation has a very easy and efficient flight delay compensation procedure, according to EU laws. For flights delayed beyond three hours, the airline compensates passengers with varying amounts according to the distance of the flight. In general, Virgin Atlantic has a very responsive customer service that would guide the passengers on how to claim. However, some of them complain about the delayed processing of claims. Overall, Virgin Atlantic treats passengers who experience delay fairly but depends on the situation for processing time.